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Itential Service Desk

This course introduces customers and partners to Itential's new customer service portal, Itential Service Desk. Itential Service Desk is an online service where customers and 3rd party support partners can open, manage support tickets and access Itential's online knowledge base.

  • Course Number

    ISD101
  • Classes Start

  • Classes End

Course Outline

Getting Started

  • How to get access.
  • Logging in.
  • Edit your profile.

Itential Service Desk

  • Creating Tickets
    • How to create problem tickets.
    • How to create inquiry tickets.
    • How to request features.
    • Requesting installation, upgrade support.
    • How to request new software.
  • Managing Tickets
    • Query support tickets.
    • Updating support ticket.
    • Requesting status on tickets

Itential Knowledge Base

  • Searching.
  • Browsing.

Requirements

This course has no prerequisites.

Course Staff

Course Staff Image #1

Andrew Austin

Andrew has 20 years experience working in network engineering and systems administration. He is experienced designing, building, troubleshooting, and managing IP/MPLS networks.

Frequently Asked Questions

What web browser should I use?

The Open edX platform works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

See our list of supported browsers for the most up-to-date information.

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